Terms and Conditions

These terms govern all orders placed through BullionCoins.be. By placing an order you accept the conditions below.

Privacy & Security

Any personal information collected through this site belongs solely to us — we do not sell, rent, or trade it to outside parties. The only data we hold is what you choose to share with us directly, whether that's through an email, a contact form, or another direct exchange.

We use your details for one purpose: to respond to whatever you've reached out to us about. Your information is never passed to anyone outside our organization, except where it's genuinely needed to complete your request — for instance, handing your shipping address to a courier to get your order to you.

From time to time, we may email you about promotions, new arrivals, or updates to this policy — unless you'd rather we didn't. You're always free to opt out.

Protecting your data is something we take seriously, both online and off:

• In transit: Any sensitive information you submit — like payment details — is encrypted before it leaves your browser. Look for the padlock icon or "https://" in your address bar to confirm the connection is secure.
• At rest: Once received, your information is stored on secured servers and access is limited strictly to staff who need it to do their jobs — billing or support, for example. Nobody else in our organization can see it.

Returns & Replacements

Everything Except Bullion & Coins

Changed your mind? You have 14 days from delivery to send back most unused, undamaged items for a full refund. A few conditions apply:

• The item must come back exactly as it left us — original packaging, certificates, coin cases, and any accessories included
• Return postage is covered by you, not us
• We reserve the right to decline a return or refund if something about it looks fraudulent or abusive

Once we've received and checked your return, expect your refund or replacement within 15 business days. Reach out by email first and we'll send you the correct return address.

Bullion & Coins

Given that bullion and coin prices track the live metals market, these sales are final — we don't accept returns or offer refunds once an order is placed.

This isn't just our house policy: under Distance Selling regulations, the standard right to cancel doesn't extend to products whose value fluctuates with financial markets, which is exactly what bullion and coins do.

If we do agree to cancel a bullion or coin order:

• A 5% cancellation fee applies to the order value
• Any drop in the metal's price between order and cancellation is deducted from what you get back
• If the price rose instead, that upside stays with us — cancelled orders don't entitle you to market gains

In short:

• Bullion and coin purchases are final
• Refunds/replacements land within 15 business days
• Your satisfaction is 100% guaranteed on everything else

Ordering

Buying directly from us cuts out the dealer markup, which typically means better prices than you'd find going through a traditional coin shop.

Our catalogue keeps growing thanks to a wide network of global suppliers, but if there's something specific you're hunting for that isn't listed, just ask. We'll do our best to track it down — though for one-off special requests, we can't promise success every time.

We reserve the right to refuse or cancel any order, for any reason (or none at all) — regardless of the payment method used or whether a price was already confirmed. This includes orders that seem suspicious, carry unusual risk, show an incorrect price, coincide with sudden swings in the precious metals market, or where payment isn't received in time.

Pricing and listing errors can happen. When they do, we retain full discretion to cancel affected orders, and we'll always reach out personally to let you know if that happens to yours.

Payment & Pricing

There's no minimum order size, but to lock in your price, payment needs to reach us within 48 hours of ordering. Right now, we work exclusively with bank transfers.

To stay compliant with KYC/AML requirements, the name on the payment must match the name on the order, and we can't accept funds sent by a third party on your behalf.

We invoice and accept payment in EUR only. Paying from a different currency? Services like Wise or Revolut are a cheap, straightforward way to convert and send us euros.

All listed prices include applicable tax. Because bullion pricing follows the live market, our bullion prices refresh every minute.

Once your order is confirmed, we'll email you the payment instructions and bank details you need to complete it.

A note on international wire transfers: SWIFT payments let you choose who absorbs the transfer fees, via a code in field 71A ("Details of Charges"):

For international transfers, we ask that you use the OUR instruction so we receive your payment in full. If you're sending from within the EU/EFTA (SEPA network), this doesn't apply — SHA works perfectly fine.

Last updated: September 2026